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Business Ethics
Majid Al Futtaim adheres to national regulations in all markets in which we operate. Over and above national regulations, we have also made a choice to follow international best practices and continue maintaining our regional leadership position.
Our Corporate Compliance mission is to serve the best interests of the business and its employees, customers, and stakeholders by promoting an organisational culture committed to integrity, ethical conduct, and compliance with the law.
We do this by establishing standards, policies and procedures to ensure that Majid Al Futtaim achieves strategic and operational objectives consistent with its compliance obligations.
Code of Conduct
At Majid Al Futtaim, we are serious about creating 'great moments for everyone, everyday'. And our approach to corporate compliance and ethics is no exception.
Our Code of Conduct serves the interests of our employees, customers and other stakeholders by promoting an organisational culture committed to integrity, ethical conduct and compliance with the law.
Supplier Code of Conduct
Majid Al Futtaim works within a complex network of suppliers, customers and partners across its operating companies. As part of our ongoing initiative to monitor those involved in our day-to-day operations, we have adopted our Supplier Code of Conduct.
The Supplier Code of Conduct is an extension of the Majid Al Futtaim Code of Conduct. It lists our standards and behaviours and general principles, which need to be adhered by all suppliers and service providers.
Gifts, Hospitality, Entertainment
Majid Al Futtaim understands that the exchange of gifts of nominal value, or associations with companies that have a business relationship with Majid Al Futtaim, is common practice and therefore part of business.
It is often an acceptable way of helping build a relationship and goodwill with business partners when the gesture is intended as acknowledgement, recognition or appreciation of a lasting relationship, or future one.
THE 7 PRINCIPLES
- Policy and local legislation must be followed at all times.
- Respect cultural norms and ensure that the gesture is appropriate to the situation and recipient’s position.
- Openness at all times helps to avoid conflicts of interest or misinterpretation.
- Adhere to established thresholds and seek approvals for the exchange, where required.
- Every exchange of gifts from government entities must be registered, however low the value.
- Cash, cash equivalents or vouchers must not be accepted nor exchanged.
- Transparency when documenting exchanges is key to ensuring correct decision-making and demonstrating due diligence.
Reporting Concerns
At Majid Al Futtaim, we are all equally responsible for upholding the Code of Conduct, and every employee is expected to work to the aligned set of principles outlined in the Code.
The Code of Conduct provides clear guidance on how we work with each other, our suppliers and our customers. If you see or hear something that doesn’t seem right, it’s imperative to raise your concerns.
There are a number of ways in which concerns regarding Code of Conduct breaches can be raised.
- Speak to your manager
- Speak to a member of your Operating Company’s Ethics Panel or Chief Compliance Officer
- Contact the Ethics Hotline (via phone or email)
Any conversations you have with a manager, the Ethics Panel or via the Ethics Hotline are treated with absolute confidentiality. We operate a zero tolerance policy in respect to breaching that confidentiality.
Speak with Confidence
SPEAK TO YOUR MANAGER
OR
SPEAK TO YOUR MEMBER OF THE ETHICS PANEL OR CHIEF COMPLIANCE OFFICER
OR
CALL YOUR ETHICS HOTLINE
REPORT IS REVIEWED BY THE ETHICS PANEL
THE ETHICS PANEL RECOMMEND FOLLOW UP ACTIONS
(INCLUDING CORRECTIVE ACTIONS OR DISCIPLINARY MEASURES)
THE ETHICS PANEL WILL UPDATE WITH THE FINAL OUTCOME.
THE CASE IS CLOSED AND ANY CORRECTIVE ACTION IS TAKEN.
Any concerns you raise are dealt in absolute confidence. If you feel voicing your concern has led to any negative behaviors, reprisals or retaliation, you are requested to immediately contact a member of your Ethics Panel or Chief Compliance Officer.
Ethics Panel
Reporting to the CEO, the Ethics Panel is a multidisciplinary independent body, present in each Operating Company with representation from Compliance, Legal and Human Capital.
The Ethics Panel consists of the Chief Compliance Officer, CEO or his delegate, the General Counsel and Human Capital Officer. The responsibilities include:
- Deploy a “speak up” culture.
- Ensure that all reports of alleged misconduct are promptly and thoroughly substantiated, handled in line with the criticality level, and initiate independent investigations.
- When applicable, propose corrective measure and/or disciplinary action to the CEO of their respective company.
Privacy Policy
As a customer-focused organisation, Majid Al Futtaim aims to protect our customers’ privacy and ensure transparency. We view this as an opportunity to drive greater customer trust and confidence in our brands and their digital platforms.
Majid Al Futtaim has adopted its Privacy Policy principles as a best practice. This global benchmark ensures personal data is correctly managed.
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